"Managers rise to the level of their incompetence."
If it can go wrong, it will. This is no more and no less an archive of dealings a hapless member of the public with concerns has had with the BBC complaints, ECU , Trust and FOI DPA departments.
There have been few victories, but that is only to be expected; they control the process.
However, like many ventures, the journey can be as interesting as the destination. As often are those one encounters.